Q&A

Strict Quality Control System 

From the purchase and warehousing of raw materials to material preparation, early-stage processing, assembly, completion of testing, packaging, and beyond, every step of our production process is subject to strict control and timely detection. Our adherence to the ITAF16949 standard ensures that each process meets the highest standards. Moreover, qualified product testing requires the best testing instruments and a strong sense of responsibility and craftsmanship.
Our commitment to excellence and attention to detail means that only products produced through these rigorous links can gain customer recognition and achieve market competitiveness.

 Q1: How can l put my order? 

 A1: You can order by yourself or contact our sales personnel who can provide you with a full quotation and understanding of your needs. We have an efficient sales team who will reply you in good time and who strive to give you the best service. 

 Q2: Do you post to all countries?

 A2: We ship globally to many countries. lf you are unsure, kindly contact us via email or message.

 Q3: How much do you charge for shipping?

 A3: Each product has been weighed and we will price it according to the carrier's charges, we do not profit through the shipping cost.

 Q4: What is your sample policy?

 A4: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost. Any needed please contact our sales team.

 Q5: What payment method do you accept?

 A5: We accept all payment methods include PayPal, T/T, Credit Card, Alibaba Assurance, Western Union and bank transfers. Please contact us for more details.

 Q6: What if my item arrives damaged, faulty or incorrect?

 A6: On the unfortunate case that this happens, please contact us as soon as you receive the item. Please provide your name, order number and issue so that we can get it resolved quickly for you.

 Q7: What power/kw to buy?

 A7: First, you need to check the obc specifications of the electric car to match the charging station. Then check the power supply of the installation facility to see if you can install it. However, although Khons EV charging station are three phase and single phase compatible so even you buy a three phase charger, with only single phase power supply, it can be installed too.

 Q8: How long does it take to fully charge a car?

 A8: It’s the battery capacity divides the actual charging power. Take BMW i4 eDrive40 for example, the batter is 83.9kw.h, charge power is 11kw, so if you have three phase power, install a 11kw charging station, actually charge at 11kw per hour, then the time to charge should be 83.9/11=7.62 hours. But usually after charging to 90%, the charging will slower. And if charge at a 7kw charging station, it should be 83.9/7=12hours.